Right To Cancel under Distance Selling Regulations

Under the terms of the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel an order within 7 working days of delivery, starting from the day after the one upon which delivery occured.

The buyer will be required to return the item to us and will be responsible for the cost incurred in doing so (excluding any case where the goods were supplied incorrectly in error, contrary to the original order).

In order for the right to cancel to apply, the product must be returned to us in original condition. Where this is not the case, we reserve the right to apply a handling charge to reasonably reflect any reduction in value, or to reject the product where it is apparent that the buyer has failed to take reasonable care of the goods, as required by Section 17, Paragraph 2(b) of the Distance Selling Regulations.

Upon return, all product will be checked and may be tested to ensure that it performs to manufacturer's specification. Should a product prove to be faulty due to use or installation not in accordance with, or contrary to, the manufacturer's instructions, we reserve the right to apply a handling charge, to reject and return the goods to the buyer, or to charge to return the goods to working order.

Excluded Items

As outlined within Section 13 of the Distance Selling Regulations, some products which we supply are excluded from return under the right to cancel, due to the nature of the product or the fact that the product will, by necessity, be supplied to the customer's specification. Where reasonably possible, exclusion from the right to return will be stated on the product listing.

Refund After Cancellation

After receipt of a returned item and appropriate inspection or testing, we will refund your payment (normally via the same means used at the time of ordering) within 30 days (and normally much sooner).

Rejection of Goods

In the event of rejection of goods in accordance with rights afforded by the Sale of Goods Act 1979, the buyer explicitly agrees, in accordance with Section 36 of this act, to restore the goods to the supplier for inspection and/or testing prior to consideration of any refund claim.

In the event that goods rejected in this manner are found to be free from material or manufactuing defect, damaged due to neglect, abuse or installation or use contrary to manufacturer's instruction, the seller reserves the right to apply a charge for returning the goods to the buyer, for arranging repair, or for other expenses directly incurred.

Warranty

Unless stated, all product we supply is brand new and comes with 12 months return to base manufacturer's warranty. The warranty protects the original owner and is not transferrable unless stated otherwise at the time of purchase. It covers all defects in materials and manufacturing, but does not cover damage caused by accident, misuse, modification or damage caused by neglect. Damage caused by failure to follow instructions contained within the product packaging is also not covered. The warranty does not cover incidental or consequential losses, the cost of return for testing or the cost of removal and reinstallation.

Returns Procedure

Where a product is found to be faulty upon fitment, please contact us for a returns authorisation number. Please do not send product without authorisation, as all returns must be addressed in a specific manner to minimise risk of loss, and returns not clearly marked with a returns authorisation number may be refused at point of delivery. Upon receipt of your returned item, we will inspect the product to ascertain the cause of the fault and, where this is found to be due to material or manufacturing defect, send you a refund or replacement, free of charge.

Where a product develops a fault after fitment, please contact us for advice and, if necessary, a returns authorisation number. Many faults apparently caused by product failure are actually caused by a fault with either the installation or a fault within the vehicle the product is installed into. Our staff will be able to advise you of any steps to take before returning the product. Products returned after fitment will be tested, and replaced or repaired, in accordance with the manufacturer's warranty.

Should any item returned as faulty be found to be fully functional upon testing, it will be returned to the address provided. We reserve the right to charge the cost of return carriage to the credit card used at time of original purchase.