Stock Availability

We strive to ensure that most of the products listed on our site are always available from stock. Where an item is available from stock, your order will be despatched the same day if placed on a normal working day before 2.00pm. Orders placed after 2.30pm will be despatched the next working day. If an item is out of stock, we will advise by telephone or email either the same day (if a normal working day) or next working day (weekend/out of hours orders).

Delivery Charges

Our exact delivery charges depend on the weight, number and combination of items ordered. To find out how much delivery will cost on any given item(s), please select the 'Add to Cart' option on the product listing page(s). This will then take you to a provisional order form where the shipping zone can be selected, and the carriage charge will then be shown.

Delivery Times

Standard deliveries are sent via a non-guaranteed delivery service. Smaller items will be sent by Royal Mail 1st class post. In our experience, 95%+ of orders are delivered within 24-48 hours of despatch. Delivery to some areas may however take longer, especially to northern Scotland and rural areas. No liability will be accepted for consequential losses incurred as a result of delayed delivery, unless explicitly stated in writing by a member of staff prior to ordering.

Delivery Method

Small items are normally despatched by Royal Mail 1st Class post. Larger items are sent by courier, and will require signing for on delivery. Most courier deliveries are sent by Securicor DHL or Nightfreight, however, we may also use City Link, TNT or Parcel Force in some circumstances.

Delayed Delivery

No liability will be accepted for incidental or consequential losses suffered as a result of delays in delivery (excluding cases covered by The Consumer Protection (Distance Selling) Regulations 2000). Liability in cases of delayed guaranteed deliveries will be strictly limited to the cost of carriage charged at time of ordering.

Transit Damage

Any item which appears to have been damaged in transit should be signed for as damaged at the time of delivery.

If an item is signed for as having been received in good condition, any subsequent claim for damage in transit may be rejected.

Shortages or Incorrectly Supplied Items

Any shortage on delivery or item considered to have been supplied in error must be notified in writing (ie. email or fax) within 7 days of delivery.

Any such notice will be confirmed upon receipt. In the event that we have not confirmed receipt of notice by the end of the next working day, we would suggest calling our sales team for assistance. Proof of sending is not proof of receipt.

Shortages or damage not notified in writing within 5 working days may, depending on the exact circumstances, be rejected.